Thomas Ow has more than 15 years’ experience in technical and business roles in the computer software & hardware industry. He is an experienced Customer Success Executive, with prior experience in Support Delivery and People Management. He now looks after strategic Public Sector accounts such as GovTech, Integrated Health Information Systems (IHIS), Ministry of Home Affairs (MHA), and Ministry of Defense (MINDEF).
Together, they focus on helping customers get the most of their subscriptions, by way of onboarding and enablement, case and escalation facilitation, reviews and reporting, proactive advisory (e.g., errata, product life cycle updates), and so on.
