A day in the life: What it takes to be a Site Reliability Engineer

OVERVIEW

A site reliability engineering (SRE) team uses software as a tool to manage systems, solve problems, and automate tasks at scale. SRE applies software engineering principles to the operationalization of IT systems with the ultimate goal of ensuring reliability of applications for end users. It involves teams made up of different personas, including software engineers and operations engineers, working together to solve complex problems within IT systems.

In this webinar, we'll cover:

Setting the stage of SRE. (What is it? How is it different?)
A day in the life of a Site Reliability Engineer.
Tools for the trade (How ServiceNow is using Red Hat® Ansible® Automation Platform as a service, and observability and monitoring tools).
Advanced SRE implementation—chaos engineering at ServiceNow.
Transition to our container platform and SRE.
The impact of Red Hat Training and Certification on the 2022 Red Hat Certified Professional of the Year in his role as a Senior Site Reliability Engineer.

As digital spaces evolve and technologies advance, it can be difficult to navigate the management of complex IT systems and determine how to manage your resources. During this webinar, the 2022 Red Hat Certified Professional of the Year, Neil D’Souza, a Senior Site Reliability Engineer at ServiceNow who is also a Red Hat Certified Architect, will discuss his experience with chaos engineering, monitoring, and Automation-as-a-Service (AaaS) at ServiceNow.

Virtual event details

Date: August 3, 2022

Time: 11:00 AM - 12:00 PM ET

Any questions? Please email aapperso@redhat.com

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Hear from the experts

Neil D’Souza

Senior Site Reliability Engineer, ServiceNow, 2022 Red Hat Certified Professional of the Year

Neil D’Souza is a Senior Site Reliability Engineer at ServiceNow. He holds 8 Red Hat certifications, including Red Hat Certified Architect (RHCA®) in Infrastructure. Through Neil’s studies using Red Hat® Learning Subscription, he was able to achieve his RHCA certification within a single year. Neil gained valuable skills in automation using Red Hat Ansible® Automation Platform and stayed on the cusp of evolving technologies like Red Hat OpenShift®, becoming a champion of Red Hat products. Neil is dedicated to creating highly reliable software systems, using technology to solve day-to-day problems, and pursuing lifelong learning in order to make a positive impact in his organization and around the world.

Matt Witzenman

Senior Manager OpenShift Consulting Practice Lead, Red Hat
Matt Witzenman has 24 years of experience in IT ranging from Systems Administrator to Architect to Senior Management. Recently at Red Hat, he has architected solutions for many Fortune 500 companies using Red Hat OpenShift to help our customers transition into a faster-paced emerging technology stack. In addition to his technical guidance on projects, he also manages a team of architects and consultants that are industry subject matter experts (SMEs) with technology and solutions to better align with our customers' needs in an ever-changing technology environment. With these business and strategic insights, he disseminates this knowledge to the greater consulting organization in short feedback loops to ensure the best solution for each customer.

Randy Russell

Director of Certification, Red Hat

Randy Russell is the Director of Certification and leads the team that develops and delivers Red Hat's certification programs and exams. A long-time proponent of performance-based testing, he has served on the board and as president and chairman of the Performance Testing Council, as well as having presented on this subject and others at industry conferences such as the Association of Test Publishers, the European Association of Test Publishers, CeDMA, and TSIA. Prior to joining Red Hat, Russell was a System Administrator and Programmer at an environmental economics consulting firm.

Randy Drisgill

Sr. Solution / Product Manager, Customer Success Portfolio Management, Red Hat

Randy product manages the life cycle of customer success solutions across Red Hat product portfolios from business case prioritization, through design, to launch and enablement. Randy’s technology focused career has spanned from product management, team management, marketing, front-end and back-end development, and creative design. Randy is also an accomplished author, having published a number of books on the topic of internet and intranet information architecture, design, and development.