Hands-on Workshop

Using Digital Process Automation Technology to support client on-boarding, real time customer interaction, complaints, disputes, and fraud client servicing and more

July 23, 2019Toronto, OntarioVerity

Using Digital Process Automation Technology to Build Modern Applications

IT organizations are rapidly adopting new technologies like containers and microservices architectures. But this next generation of applications must also incorporate business rules and processes, and the development platforms must find new ways to empower business users to contribute their knowledge.

Come join Red Hat for an interactive session on leveraging the latest open source technologies to automate business processes and decisions.

What you will learn

During this hands-on workshop, Red Hat will demonstrate how business and software development experts can use the latest business process and decision management technology to build modern cloud-native applications. You’ll learn:

Demonstrations:
  • Streamlining client on-boarding time with Red Hat’s automation and integration capabilities.
  • Reacting to customer interaction in real-time using Red Hat’s streaming and decisioning capabilities.
  • Digitizing and automating the complaints, disputes, and fraud client servicing, using Red Hat’s automation and integration capabilities
Hands on labs:
  • Creating models of business processes and decisions using standard notations such as BPMN
  • Converting models into fully working applications that directly encode business expertise
  • Deploying, managing and scaling applications across hybrid clouds

Who should attend

IT Managers, Enterprise Architects, Developers interested in exploring open source business process and decision management technology.

Know before you go

Please bring your own laptop to the event.  Classroom sessions are interspersed with hands-on labs, where you will practice what you have learned with live instances of Red Hat Process Automation. Labs are fully online so that there is no need to install any software.

Breakfast and lunch will be provided.

TIME SESSION TOPICS COVERED
9:00 a.m. Registration & Breakfast  
9:30 a.m. Welcome & Intro  
9:45 a.m Introduction to Red Hat Process Automation Installation, overview of the platform, hybrid cloud, and cloud native platforms. OCP templates, scalability and high availability
10:15 a.m. Demonstration of common use cases  
10:45 a.m. Break  
11:00 a.m. Exercise: Installation and setup of Red Hat Process automation on Red Hat OpenShift cloud platform  
11:30 a.m. Overview of business rules and policies Rules, Decision Tables, DMN, DRL, OMG standards, Deploying your first assets, kjar, and REST API for rules
11:45 p.m. Exercise: Defining business policies and decisions  
12:30 p.m. Lunch Streamlining client on-boarding time with Red Hat’s automation and integration capabilities. Digitizing and automating the complaints, disputes, and fraud client servicing, using Red Hat’s automation and integration capabilities
 
1:00 p.m. Overview of business process and case management BPMN, CMMN, process authoring, business central overview, deploying a process, REST endpoints for case management, document support, roles in case management
1:30 p.m. Exercise: Defining processes and cases  
2:15 p.m. Break  
2:30 p.m. Deploying process automation services Process server, maven and the artifacts, smart router kie server templates the API for Case
2:45 p.m. Exercise: Deploy & test credit card dispute process DataSources, DataSets, Dashboards & Report Pages
3:30 p.m. Deploying process automation services Reacting to customer interaction in real-time using Red Hat’s streaming and decisioning capabilities.
3:45 p.m. User interfaces and reports - Interacting with automated processes DataSources, DataSets, Dashboards & Report pages
4:00 p.m. Closing remarks and/or optional bonus lab: Creating user forms for credit card dispute  

Location
Verity
111d Queen St E
Toronto, Ontario  M5C 1S2


Time: 9:00 a.m. - 4:00 p.m.

Any questions? Please contact lhescock@redhat.com

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