Improving service chain value with the new Red Hat Ansible Certified Content Collection for ServiceNow

ServiceNow provides an IT service management and governance solution that many organizations use to improve productivity and manage their service delivery processes. Red Hat Ansible Automation Platform allows you to increase speed, efficiency and accuracy by automating DevOps and technical processes across multiple domains in your IT organization. 

A new Red Hat Ansible Certified Content Collection for ServiceNow is available to help customers to help take their service workflows to the next level using these two solutions. 

When you combine Ansible Automation Platform and ServiceNow, along with this new certified Content Collection for ServiceNow you can:

• Dramatically increase service value chains
• Augment service request quality and efficiency
• Enable a “closed loop” process to automatically update your ServiceNow workflows without manual action
• Make it even easier for IT teams to create and maintain a “single source of truth” about every IT asset by automatically updating ServiceNow information as part of automation jobs

Join us to learn how to take your service delivery efforts to the next level. We will explain this new certified Content Collection and show you a demo, then show you how to get started using it. 

 

Massimo Ferrari is Consulting Product Manager at Red Hat with 15+ years experience in security, as an industry analyst and consultant. Prior to joining Red Hat, Massimo served a wide range of organizations worldwide, including Fortune 1000 and Fortune Global 2000 companies, supporting them in the transformation journey towards IT as a Service. Massimo started his career in 1999 and has been one of the first security professionals leveraging virtualization technologies to drive consolidation projects in large enterprises. He is based in London.

Will Tome, Solutions Architect at Red Hat

Will Tome is a Solutions Architect in the Telecommunications Vertical at Red Hat. Prior to Red Hat, Will worked in professional services where built an IT transformation practice. He is a community contributor to the Ansible project and advises customer’s building large scale, open source based automation and management solutions.