Digital Banking CX: Using Data for Bottom-Line Results

Overview

More now than ever, Banking customers are making use of digital channels for communication, payments, and any number of transactions. Maintaining a consistent 360-degree view of the customer is critical to ensure a positive customer experience in this new dynamic.

Join us for an exclusive Customer Engagement Hub Learning Lounge to find out how you can improve the customer experience using modern open source technology. Learn how to use event-driven architectures, AI and ML, and rules-based decision management to dramatically improve experience with your business. We will share:

Real-world case studies from Financial Institutions
Actionable analyst insights on exceptional customer experience
Demonstrations on Red Hat’s Customer Engagement Hub

All attendees will receive a Learning Lounge Happy Hour kit!

Agenda:

Welcome and team introductions
Digital Banking CX: Using Data for Bottom-Line Results - Analyst from IDC
Customer Engagement Hub Overview
Customer Engagement Hub demo
Q&A and Networking happy hour

Virtual Learning Lounge Details

Time: 3:30 p.m. - 5:00 p.m. ET

Date: December 3, 2020

Any questions? Please email lhescock@redhat.com

This event has ended. For information about the event, or registration for the next event, please contact the event registration service.

Agenda

Agenda instruction text goes here

SESSION	TIME
REGISTRATION & BREAKFAST	7:30 AM – 8:30 AM
WELCOME lorem ipsum	8:30 AM – 8:45 AM
KEYNOTE: lorem ipsum lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse porta, nibh nec fringilla dignissim, purus ex tempus ex, eu elementum nisl massa imperdiet risus. Etiam nec orci placerat, tempor dolor eu, viverra libero.	8:45 AM – 9:15 AM
BREAK NETWORKING	9:15 AM – 9:30 AM
Lorem Ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse porta, nibh nec fringilla dignissim, purus ex tempus ex, eu elementum nisl massa imperdiet risus. Etiam nec orci placerat, tempor dolor eu, viverra libero.	9:30 AM – 10:30 AM
BREAK NETWORKING & SNACKS	10:30 AM – 10:45 AM
Lorem Ipsum 2 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse porta, nibh nec fringilla dignissim, purus ex tempus ex, eu elementum nisl massa imperdiet risus. Etiam nec orci placerat, tempor dolor eu, viverra libero.	10:45 AM – 11:45 AM
BREAK NETWORKING	11:45 AM – 12:00 PM
Lorem Ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse porta, nibh nec fringilla dignissim, purus ex tempus ex, eu elementum nisl massa imperdiet risus. Etiam nec orci placerat, tempor dolor eu, viverra libero.	12:00 PM – 12:45 PM
CLOSING REMARKS John Doe, Partner-In-Charge of Nonprofit	12:45 PM – 12:55 PM
LUNCH & NETWORKING	12:55 PM – 2:00 PM

Location / Time

Location:
BlueJeans
Bluejeans
Bluejeans, North Carolina Bluejeans

Time: X:XX a.m. - X:XX p.m.

Speakers

Marc DeCastro

Research Director, Consumer Banking

Marc DeCastro is Research Director for IDC Financial Insights responsible for the consumer banking engagement strategy practice. Mr. DeCastro’s core research coverage includes the complete omni-experience journey for the retail customer, including branch transformation, digital product strategies, and onboarding. Based on his background covering the consumer banking space, Mr. DeCastro’s research also includes a particular emphasis on how consumer trends and habits are forming the next generation products and services that utilize current and emerging technology.